Share your experience – ATM design

Share your experience – feedback on ATM design

Design for Dignity is assisting the Commonwealth Bank of Australia on a project to better understand the user experience of people with disabilities using Automatic Teller Machines.  It is part of a bigger piece of work on branch design and accessibility. CBA is aiming to make the ATM design and location as accessible as possible.

We are seeking the help of people with lived experience of disability to spend 90 minutes using the machines at in a mock-up branch in a warehouse in Mascot and telling us about the barriers you face in doing your banking independently.  (The machines will work like normal ATMs but you won’t have to use your account or your money or share any of your financial details with anyone).

What’s involved?

  • Design for Dignity are providing a $100 Westfield or Woolworths Gift Cards for you to spend 90 minutes at the site testing ATMs and providing feedback as well as other reasonable travel expenses.
  • AUSLAN Interpreters will be provided where they are needed.
  • You will spend your time with the team performing some transactions and letting us know about how the experience works for you.
  • There are several times available to attend, and numbers in each time slot are limited – so get in quickly:
  • Thursday, 7th December
    • 8.30am-10.00am
    • 10.00am-11.30am
    • 11.30am- 1.00pm
    • 1.00pm – 2.30pm
    • 2.30pm-4.00pm
    • 4.00pm-5.30pm
    • 5.30pm- 7.00pm
  • Saturday, 9th December
    • 8.30am-10.00am
    • 10.00am-11.30am
    • 11.30am- 1.00pm

Getting there

  • The warehouse is in a business park in Mascot. The address is 2a/5-9 Ricketty St, Mascot.
  • There is some parking on-site, some street parking and a nearby bus stop. If you are interested in participating, Jason Barker from Design for Dignity will talk through transport options with you.

Can’t make it?

  • CBA is also keen to hear about issues that CBA customers have with their local ATM and to see how you use it.  There will be some opportunities to undertake testing at an ATM near you if you are interested.

Personal information

  • Design for Dignity will need to understand a little about the nature of your disability so that they can ensure feedback is provided from a range of perspectives.
  •    If you would like to participate, please let Jason Barker from Design for Dignity know atjason.barker@designfordignity.com.au with:
    • Your Name
    • Mobile / SMS
    • Email
    • Preferred way for Jason to contact you