NRS Update – 2021
20 January 2021
Auslan video on National Relay Service user registration requirements
If you are an NRS user and want to continue to use the service, you need to register before 20 April 2021.
It is quick, easy and free to register and you can register now.
You only need to register once.
It is a good idea to register early.
Here is a short video about NRS user registration.
Different ways to register
There are lots of different ways you can register, including:
- Online at https://nrschat.nrscall.gov.au/nrs/registration.
- Users of NRS Chat and NRS Captions can also register from the NRS call pages.
- By post—you can download a Sign up (Register) to use the National Relay Service form, complete it, and post it with a copy of your support document to:
National Relay Service
PO Box 691
Ballarat VIC 3353
The NRS Helpdesk can also post the form to you if you if needed.
- By email—download and print the Sign up (Register) to use the National Relay Service form, complete it, then scan and email this along with your support document to firstname.lastname@example.org.
Help with registering
For more information about registering see our Frequently Asked Questions.
To stay up-to-date with the latest information about registration, sign up to receive Accesshub News and Alerts.
If you need help to register or have any questions, you can also contact the NRS Helpdesk. The NRS Helpdesk is open Monday to Friday from 8am to 6pm (AEST, excluding national public holidays). You can also leave a message outside these hours and a Helpdesk staff member will get back to you.
There are a number of ways to make contact with Helpdesk staff: