ArchivesCommunity Information in AuslanCOVID - 19 Updates

COVID-19 Updates (NRS and DSP)

National Relay Service (NRS)

National Relay Service (NRS) will remain open as recent announced restriction DO NOT APPLY to the NRS.

The NRS is an ESSENTIAL service, providing important assistancer to people who are Deaf, hard of hearing and/or speech impairment to keep in touch – and it is VITAL at this time.

However, the NRS is not immune from the widespread impact of COVID-19. Longer than usual wait times may be experienced due to increased call activities and reduced staff numbers.

The NRS Provider, Concentrix, is already exploring ways to continue to deliver the NRS at the greatest capacity possible while protecting the health of relay officers, including delivering the service remotely.

Please be patient during this difficult time.

The NRS Helpdesk is open Monday to Friday from o8am to 6pm (AEST), excluding public holidays. You can also leave message outside these hours and a Helpdesk staff will get back to you.

To receive messages and updates about NRS, sign up to Accesshub News and Alerts

Disability Support Pension (DSP)

In yesterday’s updates (COVID-19 Updates (Centrelink)), Information about accessing additional payments do not include Disability Support Pension (DSP). I am meeting with disability organisations tonight to discuss this matter and will provide you an updates regarding this issue tomorrow.

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